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Frequently Asked Question

HEALTH & SAFETY

Ensuring the health and well-being of our employees and guests is our most important priority.

Mount Wolseley Hotel, Spa & Golf Resort are delighted to have completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course showing our commitment to providing our team and customers with a safe space.

 

Are there any changes to check in or check out?

Our check-in/check out time remains the same however, we will try our best to accommodate early check-in requests to reduce wait times and accommodate travel schedules.

Guests should adhere to the physical distancing in place in the lobby whilst checking in and checking out.” Please wait here” foot placements will be situated in hotels where the floor coverings allow.

Sanitising stations will be provided at the main entrance.

Reception Desk counters will all have a sneeze guard screen in the location where Guests are checking in.

Each guest will receive a Welcome Letter, which will contain key safety information and an outline of the facilities available, including what Covid-19 protocols are in place.

Elevator signage will advise that only two guests may travel per elevator.

Do I need to wear a mask?

Appropriate PPE will be worn by relevant employees and in adherence to any government or local regulations and guidance. Guests are not required to wear a mask. Hand sanitiser dispensers will also be placed at key guest and employee entrances and contact areas throughout the hotel and we will be conducting temperature checks for all staff on arrival to the hotel. Dedicated employees will sanitize all public areas and staff changing rooms on a more frequent basis.

Are there any changes to my room?

Certain items will be removed from your room such as notepad and pens, guest directories and magazines, etc.

Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (i.e. telephones, remote controls, safes, switches, handles, taps etc)

Extra pillows and blankets stored in guest room wardrobes will be removed, but available on request

We will not be operating a minibar service however all items will be available for Guests to purchase in our Aaron Lounge.

Tea and coffee making facilities will be available in the room

Rooms will only be cleaned on request. We will provide clean, towels, sheets, toiletries on request. This is to safeguard our team and guests.

What additional cleaning protocols are being introduced?

Industry-leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Will there still be a buffet breakfast?

Breakfast times in Frederick's Restaurant: 7.30 am - 10.00 am Monday to Friday and 7.30- 11.00 Saturday & Sunday

Buffet breakfasts will not be available until restrictions are lifted and it is safe to resume this service.  A hot breakfast will be plated from the kitchen and served to the table. Orders will be taken for Juice, Tea/ Coffee, Breads. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be laminated to facilitate disinfection.

Please note that guests are required to book breakfast time with Reception on check-in, this will allow us to prepare in advance for service. 

In addition, guest staying in our resort houses must also confirm if they would like to come to the hotel for breakfast and again also book their breakfast slot at check-in stage. 

Will the Restaurant and Lounge be open for dining and drinks?

Yes, Fredericks Restaurant and our Aaron Lounge will be open to welcome our guests.  There will be appropriate changes made to seating which will accommodate social distancing. Menus will incorporate an a la carte offering to include seasonal specials and signature dishes will be served as normal.

Guests will be served drinks when dining which must consist of – a minimum – a main course from the menu on offer if these Guests are not on a dinner inclusive package.

It is imperative the Guests pre-book lunch and dinner prior to arrival to allow our Team to make adequate preparations.

Will the Spa be open?

The Wolseley Spa is open for all services to our guests with the exception of facials, our foot spa facility and our wet room areas.  All Spa treatments must be booked with our Spa Team in advance of arrival to avoid disappointment and to ensure we have adequate time to make the necessary preparations.

Our range of treatments include:

1. HOT STONE MASSAGE or SWEDISH MASSAGE

€55 - 30 min 

2. ELEMIS CELLUTOX WRAP or MUSCLEASE OCEAN WRAP

€95 - 45 min 

3. DRY FLOATATION

€55 - 30 min

 4. RASUL

2 persons €99, 3rd person +€30, 4th person +€20

5. ELEMIS TASTER FACIAL

€50- 30 min

The Wolseley Spa details and additional Day Spa Options can be found HERE 

Will the Golf Course be open?

Our 18 Hole Championship Golf Course is open and ready to play.  We have fantastic Stay and Play offers on our website so take the opportunity to enjoy this magnificent course during your stay.

Will the Children’s Club be open?

As we await further guidance from the Government, we will not be operating our Woolie Bear Kids Club.  When restrictions are lifted, and it is safe to do so we will reopen this fantastic facility to our families.  However, we have an outdoor woodland playground complete with zip wire for all of our little guests to enjoy.  We also have a lovely country walking trail.  In addition, we have a Teen Zone for Teenagers to enjoy.

Will the Leisure Club and Gym be open?

Swimming Pool & Gym Facility is Open:

·      Monday to Friday we will operate time slots for our guests 8.00 am to 8.30 pm 

·      Saturday & Sunday we will operate time slots for our guests 8.30 am to 6.45 pm

Guests will be allocated 75-minute swim slots and gym slots.  These time slots must be pre-booked prior to arrival at the Leisure Club.  This pre-booking procedure will allow us to ensure the safety of our Guests and allow us time to correctly sanitise all of the areas. 

In line with Government guidelines and health and safety restrictions, we will be adhering strictly to these time slots and would also like to draw our guests' attention to the maximum capacity of 20 Guests in any one slot in the pool and 8 Guests in the gym.

Guests can use one facility - either pool or gym- in any booked time slot.

 For our Guests safety, there will not be changing room or shower facilities available in the Leisure Club until restrictions are lifted.  With this in mind, we advise our guests to bring suitable footwear and a light robe for their comfort whilst moving from Hotel Bedroom/Resort House to our Leisure Club facility.

Is Afternoon Tea available?

Our exclusive Afternoon Tea is available to book and we will designate a relevant area to ensure adequate social distancing. It is imperative that Afternoon Tea is booked prior to arrival to ensure adequate preparations are made.

LOCATION

Q: Where exactly is Mount Wolseley Hotel, Spa & Golf Resort?

The Resort is situated in Tullow Co Carlow, centrally located just under an hour from Dublin, Waterford, Kilkenny & Wexford.

Q: How close are you to Carlow Train Station?

The Resort is situated just 20 kilometres from Carlow Train Station and is serviced by a Taxi Rank

Q: How far is Carlow Town?

Carlow Town is situated just 20 kilometres from Tullow

Q: What are the coordinates of the Hotel?

52.791402, -6.729509

PARKING

Q: Does the hotel have a car park?

The Hotel has an ample car park catering for up to 500 cars

Q: Is there parking for Buses & Oversized Vehicles?

There is an overflow car park which caters for coaches and large vehicles

ROOMS

Q: What time is check out & check-in?

Check out is 12 noon and check-in is 4.00 pm daily

Q: Is it possible to get a late checkout?

We offer late check-out subject to business levels, please enquire at booking stage

Q: What is the hotel’s credit card policy?

All major credit cards are accepted

Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?

We offer an array of amenities which can be added to your booking at reservation stage.  All of these amenities are listed on our website and include items such as chocolates, wine, champagne, flowers etc.

Q: What type of room should I book for three adults?

We offer ample sized triple rooms suitable for up to 3 adults, in addition, we offer interconnecting rooms should more space be required

Q: Do you have family rooms? Are cots for children available?

We have ample sized family rooms and family interconnecting rooms. In addition, we offer cots please request at booking stage.

Q: Do you have wheelchair-accessible rooms? 

We have 2 wheelchair accessible rooms, please request at booking stage.

Q: Does the hotel provide international adaptors?

The hotel provides international adaptors, please request at booking stage or on check-in.

Q: Do you offer hairdryers in your guestrooms?

We provide hairdryers in all of our rooms.

Q: Do you provide coffee makers in your guestrooms?

We provide coffee and tea making facilities in all of our rooms.

Q: Do you provide irons and ironing boards for use during my stay?

We provide Irons and Ironing Boards in all of our rooms.

Q: Is the hotel air-conditioned?

The Resort is air-conditioned.

Q: Is internet access available?

The Resort provides speedy internet access.

Q: What is the cancellation policy?

Cancellation policy is 48 hours prior to arrival.

Q: What time is breakfast served?

Breakfast is served from 7.30 am to 10.30 am 

In addition, we offer Room Service Breakfast at €10.00 per tray

LEISURE

Q. What time does the Resort serve food?

The Resort offers Room Service between 9 am and 8 pm and food is served in the Restaurant and Aaron Lounge until 9.00 pm each evening.

Q. What fitness facilities do you have at the hotel?

The Resort offers an extensive Leisure Centre facility complete with state of the art gym, sauna, jacuzzi and 21-metre pool.

Q. Do you have a Spa at the hotel?

The Resort is home to the award-winning Wolseley Spa which offers an array of luxurious Elemis Treatments, see packages on Spa section of the website.

Q: Do you have a swimming pool?

The Resort offers a 20-metre swimming pool and kids pool.

Q: Can non Members play golf?

The Resort is home to the award-winning 18 hole Wolseley Parkland Golf Course, designed by the late great Christy O’Connor Jnr. Extension packages are available to residents and visitors.

Q: What is there to do around the hotel?

Visit the famous Gardens in the area, including Altamont Gardens

Visit Rathwood Lifestyle Centre, enjoy the gardens and the shopping experience

The Wolseley Woodland Walkway

Visit Carlow Town and enjoy the shopping experience

Visit the Brownshill Dolmen, one of the largest ancient burial grounds in Europe

Take in a round of Golf on the Award-winning Wolseley Golf Course

Enjoy a luxurious Elemis Spa Treatment in the Award-winning Wolseley Spa

Enjoy Afternoon Tea served in the library 

Sit back and enjoy some reading in our relaxing Library, choose from our vast selection of novels and best sellers